Consumer Standards Readiness Check
Checks how ready you are to show the Regulator of Social Housing that you meet the five consumer standards, including the October 2026 changes and Awaab's Law, and shows where your assurance is weakest.
Your answers stay in your own browser while you work. The SMO UK receives only your headline result unless you choose to share more, keeps it for no more than 90 days, and is happy to sign an NDA with your organisation first.
Based on Regulator of Social Housing consumer standards and Consumer Standards Code of Practice, Safety and Quality, Neighbourhood and Community, and Tenancy Standards (April 2024); revised Transparency, Influence and Accountability Standard, new Competence and Conduct Standard and revised Code of Practice (October 2026). Official source. Checked 15 October 2026.
The SMO UK works across government, financial services, industry, health and education. The same approach to strategy, performance and risk applies in every sector. See all our free readiness checks.
Request your complimentary Readiness Review
A senior consultant reviews your result with your team in a complimentary first session and tests your answers against real evidence for a sample of requirements.
- Where you stand in each area, checked against evidence rather than estimates.
- The ownership, evidence and process gaps behind your weakest requirements.
- A prioritised list of what to fix first, and who should own it.